Refund and Returns Policy
Last updated: [Insert today’s date]
1. 14-Day Cooling-Off Period Under UK law, you have the right to cancel your order within 14 days of receiving it without giving a reason. This is known as the cooling-off period.
2. How to Return an Item To return an item:
- Contact us at [your email] within 14 days of delivery.
- Return the item in its original condition and packaging.
- Include your order number.
You are responsible for the cost of return shipping unless the item is faulty or incorrect.
3. Faulty or Damaged Goods If your item arrives faulty, damaged, or incorrect, please contact us within 7 days. We will arrange a replacement or full refund, including return shipping costs.
4. Refunds Once we receive your returned item, we will inspect it and process your refund within 14 days. Refunds will be issued to the original payment method.
5. Non-Returnable Items We cannot accept returns on:
- Personalised or custom-made products (unless faulty)
- Perishable goods (if applicable)
6. Contact Us For any returns or refund queries, please email us at [email protected] with your order number.